Reviews

Sue CrossSue Cross
16:16 14 Feb 24
Their online appointment setting is very simple and streamlined. You are alerted when your... technician is on the way with a pictures and ETA. Everyone is very professional and trustworthy. Highly recommend.read more
Thomas BloinkThomas Bloink
23:56 13 Feb 24
Technicians were prompt, efficient, and did a thorough job.
Mardi SolomonMardi Solomon
06:38 13 Feb 24
Cesar, Edgar, and the whole Trio team did a wonderful job. They all worked very hard and were... creative in dealing with the complexities of this unusual house. Even though home improvements are disruptive, it was nice to have these guys around. They were respectful, friendly, and good communicators. We are so happy to have a lovely new mini split system and a warm house again. Many thanks!read more
Lauren WilliamsLauren Williams
21:26 12 Feb 24
I was pleased with Trio Heating and Air. My technician, Antonio was very thorough and careful. He... explained the step-by-step process of examining my unit. The customer service was amazing. Antonio also used shoe covers when stepping in and out of my house. I really appreciated him for it.read more
Mihai BeffaMihai Beffa
14:31 11 Feb 24
These guys offered an inspection for $44 and I took it. I fully expected them to come up with a... list of repairs, just to justify their trip.Andreas (I think) was very knowledgeable and curteous. He seems to really know what he was doing. He did upsell a little offering an yearly inspection plan, which I did not mind and I bought.read more
Isabel LeeIsabel Lee
23:02 02 Feb 24
Andres and Cesar were thorough, clear, and explained the furnace issues in an understandable,... straightforward manner. They reviewed their recommendations across the price spectrum and weighed in on what costs were tied to additional benefit vs branding. Overall a great experience for furnace problem diagnosis and evaluation!read more
Alexander TuckerAlexander Tucker
16:02 25 Jan 24
Antonio and Martin did an excellent job and went above and beyond in performing maintenance on my... system. They also were able to give me a breakdown on how it works and offer some tips for keeping it running well. I look forward to using this service again. Great experience.read more
Nagraj NaiduNagraj Naidu
03:48 25 Jan 24
My gas furnace stopped blowing heat. I called Trio, and Junior stopped by, tested the unit, and... explained the problem. He then proceeded to order the part for the furnace. Everything was transparent. Junior was most pleasant and great to work with.A few days later, when the parts arrived, Junior and Martin came over and installed the unit in the furnace. Everything was smoothly done and professionally. It was a pleasant experience. A CO check was included and done with care twice, just to be sure.I will call on Trio again and recommend them. We now have heat at our home, thanks to Junior and Martin.read more
Sarah EarhartSarah Earhart
04:23 02 Nov 23
My initial consultation was with Sam and I was impressed with his attention to detail and the time... he spent understanding the particulars of my house. Often, a company’s responsiveness will decrease after the contract is signed, but that wasn’t the case with Sam. He remained very responsive and scheduled all my work efficiently. Jaime and Matthew did most of my installation and they were so friendly, arrived on time, cleaned up after each day’s work, and were communicative about the progress on the job. I haven’t had my city inspection yet, but I feel confident in the work they’ve done and in their promise to handle anything that may come up during inspection. I really appreciated the level of professionalism shown by Trio and I would recommend them to anyone needing HVAC work.read more
Marian RoughMarian Rough
18:46 25 Oct 23
Trio was amazing from start to finish. They provided us a complementary inspection the day after I... called. We received a very detailed quote listing each step. Our technician Cesar was extremely qualified, friendly, and timely. He made excellent recommendations for our issue and the repairs he made were perfect and exactly what we wanted. It was extremely easy to do business with him and I would recommend him to anyone.read more
Dylan ParsonsDylan Parsons
17:42 13 Oct 23
Trio
Bas BosBas Bos
17:31 13 Oct 23
Fely RodriguezFely Rodriguez
03:53 13 Oct 23
I called this company to diagnose the heater that is not working on the house that I'm selling in... Pacifica. The two gentlemen (Rafe & Junior) who came took time to assess the problem and fixed the heater. They look very professional and they make sure that they don't leave any mess in the property. I will highly recommend their service.read more
Haley FosterHaley Foster
19:57 10 Oct 23
I cannot recommend Trio Heating and Air more highly. We were so pleased with the professionalism,... care, knowledge, and excellent communication that we experienced. From scheduling our consultation, the consultation itself, to the actual installation of our system, every employee we worked with was so communicative, helpful, and knowledgeable. The technicians who installed our mini split system went above and beyond to ensure that all of our needs were not only met, but exceeded. The mini split system they installed works so well and perfectly meets our heating and air conditioning needs. We will absolutely be working with Trio Heating and Air Conditioning for any future HVAC needs we have.read more
Yossi VinogradYossi Vinograd
20:34 02 Oct 23
Maria CandidoMaria Candido
18:06 02 Oct 23
Thuy LyThuy Ly
20:24 26 Sep 23
Yesterday, Trio Heating and Air conducted an air duct cleaning at our house, and we are extremely... pleased with the outcome. They did airduct cleaning for our two systems, dryer vent cleaning, HVAC system purification and installation ActivePure" Air Purification. Jay and Peter, who handled the job, were exceptional. Their work was not only outstanding in quality but they also displayed excellent customer care skills. They exceeded our expectations, and we are thoroughly satisfied with their service. We wholeheartedly recommend them to our friends and acquaintances.read more
Hope WHope W
18:38 25 Sep 23
I had a great experience with PacificAir/Trio Heating & Air. They replaced our old HVAC with a... brand new electric system. Each technician was very knowledgeable, professional, they were always on time, friendly, and did a great job. I would definitely recommend them for your next project!read more
Adam SchadleAdam Schadle
15:39 22 Sep 23
Xiao BoXiao Bo
22:40 20 Sep 23
Jonathan TrJonathan Tr
20:36 20 Sep 23
Mikhail ViznyukMikhail Viznyuk
17:17 18 Sep 23
I received multiple quotes from various HVAC companies and chose Pacific Air to install a ductless... mini split. The preliminary onsite visit by Cesar was the most professional of the companies. By the end of his visit, we had a plan, estimated cost, and felt great about our move forward. He worked with our schedule, allowing us to do some preliminary steps necessary for the installation. Additionally, Cesar worked to reduce our overall cost by applying for rebates specific to our situation. Lastly, the installers themselves were able to do everything in less than 2 days and it turned out great and exactly to plan. During the installation, the installers were always asking if we were sure and were actively giving us different suggestions in case any of them were better than our plan. Turned out great and will definitely look forward to using Pacific Air in the future. Thanks!read more
Thom WalkerThom Walker
17:26 14 Sep 23
We had AC added to our existing 10 yr old furnace.While we had some hiccups in the actual... installation process, our project manager, Rafe, did an EXCELLENT job of following up on all the things that needed corrected quickly and in a timely manner. There was NO hesitation about fixing anything we were concerned with.In the end we had a well functioning AC unit.read more
Roberto ZanuttaRoberto Zanutta
16:10 13 Sep 23
KellyKelly
17:41 07 Sep 23
Rafe came to our house to give an estimate for air duct cleaning. He was unbelievably courteous,... respectful and answered not only the questions we had, but went above and beyond to help us solve several other problems we had in our house. We would absolutely recommend using him.read more
Cece MartignoniCece Martignoni
05:21 09 Aug 23
From the start, the introductory appointment to survey the situation was different than the three... other companies I called. Pacific Air was the only one who had a man put on his white body suit covering from head to toe and a mask and actually see for himself the extend of the work that would be needed in the crawl space. He checked out the ducting that had been destroyed by rats and even saw a water leak.All the ducting had to be replaced. The register vents were disinfected as well.The team was made up of Milton, Jay, Lalo and Hector. The team leader, Milton explained to all the workers how they were going to proceed before they went into the crawl space. Very organized and they systematically got the work done. Even the team leader was down under and making sure everything was done correctly. What a nice and diligent team! I can highly recommend Pacific Air with no reservation. Thank you Pacific Air for a job well done!!read more
Elayne GroechelElayne Groechel
18:42 28 Jul 23
My experience with PacificAirUSA has been satisfying, all expectations met, and pleasant... interactions. Rafe was thorough with his inspection and recommendations, Jay was fastidious is his repair and cleaning of our ducts. My son and I have asthma, this residential treatment was essential and well managed. Highly recommended.read more
Audrey SmithAudrey Smith
16:37 30 Jun 23
I have had an excellent experience talking about what is wrong with my current system. It was... reviewed and determined I need a new system. Within 2 hours I met with Cezar who did a thorough review and we discussed what I would like. An estimate with rebates was prepared and discussed with me. The install date is scheduled about 10 days out. Very responsive so far.read more
Danielle ClackDanielle Clack
21:07 20 Jun 23
The technician from PacificAir was able to correctly install a programmable thermostat after two... different technicians from two different companies could not. This technician was professional and informed me as to what exactly was going on. I'm glad I was able to schedule this company to send someone out that actually knew what they were doing. There have been no issues with the furnace or the thermostat since.read more
gloria nakamatsugloria nakamatsu
05:02 30 May 23
We had a heat pump system installed to replace our a/c and gas furnace. Thomas, who came to give... us an estimate was very informative and made sure we understood how a heat pump works. He helped us to make decisions about the installations that ended up reducing our cost and construction inconvenience. I did have to contact him twice about the status of our project, but he responded immediately each time. Hector and his team did a great job covering our wood floors, and were careful when removing the old equipment and bringing in the new equipment. Hector was definitely the team leader giving instructions to his team. They all worked diligently and completed what was supposed to be a 2 day job in one day. When Hector had to contact Thomas about an issue, Thomas responded and resolved the issue to our satisfaction. The team cleaned up inside and out when they were finished. Hector made sure my husband was able to connect the new Nest thermostat they installed to the internet. There was a problem getting it connected, but Hector wanted to give it one more attempt. We figured out the problem and he was able to get the Nest connected. We are very pleased with the installation. We hope the final inspection and permit goes as well.read more
Maurizio MacinaMaurizio Macina
22:22 24 May 23
Hector y Osvaldo just did finish the heating furnace, they did absolutely professional work I will... them recommend. To others peopleread more
Steven WangSteven Wang
20:07 20 May 23
I recently did a furnace, duct, and thermostat replacement project in my home. The entire process... was smooth, professional, and the results meet my expectations very well.The team of professionals who handled the project were outstanding. They were knowledgeable, experienced, and dedicated to providing the best possible service. The furnace replacement itself was a significant improvement over my old, outdated system.The new thermostat has added a whole new level of convenience and control to my heating and cooling system. My wife especially likes the remote-control functions of Nest, the mobile app operations are intuitive and well implemented.Not only has this project transformed my home's comfort and energy efficiency, but it has also provided me with peace of mind. The upgraded system is backed by warranties, ensuring that any potential issues will be promptly addressed.In conclusion, the furnace, duct, and thermostat replacement project I undertook was an absolute success. From start to finish, the experience was excellent, and the results have been outstanding. The enhanced comfort, energy efficiency, and improved air quality have made a noticeable difference in my everyday life. If you're looking to upgrade your home's heating and cooling system, I wholeheartedly recommend considering a similar project. It's an investment that pays off in terms of comfort, savings, and overall well-being.read more
Sue CrossSue Cross
16:16 14 Feb 24
Their online appointment setting is very simple and streamlined. You are alerted when your... technician is on the way with a pictures and ETA. Everyone is very professional and trustworthy. Highly recommend.read more
Thomas BloinkThomas Bloink
23:56 13 Feb 24
Technicians were prompt, efficient, and did a thorough job.
Mardi SolomonMardi Solomon
06:38 13 Feb 24
Cesar, Edgar, and the whole Trio team did a wonderful job. They all worked very hard and were... creative in dealing with the complexities of this unusual house. Even though home improvements are disruptive, it was nice to have these guys around. They were respectful, friendly, and good communicators. We are so happy to have a lovely new mini split system and a warm house again. Many thanks!read more
Lauren WilliamsLauren Williams
21:26 12 Feb 24
I was pleased with Trio Heating and Air. My technician, Antonio was very thorough and careful. He... explained the step-by-step process of examining my unit. The customer service was amazing. Antonio also used shoe covers when stepping in and out of my house. I really appreciated him for it.read more
Mihai BeffaMihai Beffa
14:31 11 Feb 24
These guys offered an inspection for $44 and I took it. I fully expected them to come up with a... list of repairs, just to justify their trip.Andreas (I think) was very knowledgeable and curteous. He seems to really know what he was doing. He did upsell a little offering an yearly inspection plan, which I did not mind and I bought.read more
Isabel LeeIsabel Lee
23:02 02 Feb 24
Andres and Cesar were thorough, clear, and explained the furnace issues in an understandable,... straightforward manner. They reviewed their recommendations across the price spectrum and weighed in on what costs were tied to additional benefit vs branding. Overall a great experience for furnace problem diagnosis and evaluation!read more
Alexander TuckerAlexander Tucker
16:02 25 Jan 24
Antonio and Martin did an excellent job and went above and beyond in performing maintenance on my... system. They also were able to give me a breakdown on how it works and offer some tips for keeping it running well. I look forward to using this service again. Great experience.read more
Nagraj NaiduNagraj Naidu
03:48 25 Jan 24
My gas furnace stopped blowing heat. I called Trio, and Junior stopped by, tested the unit, and... explained the problem. He then proceeded to order the part for the furnace. Everything was transparent. Junior was most pleasant and great to work with.A few days later, when the parts arrived, Junior and Martin came over and installed the unit in the furnace. Everything was smoothly done and professionally. It was a pleasant experience. A CO check was included and done with care twice, just to be sure.I will call on Trio again and recommend them. We now have heat at our home, thanks to Junior and Martin.read more
Sarah EarhartSarah Earhart
04:23 02 Nov 23
My initial consultation was with Sam and I was impressed with his attention to detail and the time... he spent understanding the particulars of my house. Often, a company’s responsiveness will decrease after the contract is signed, but that wasn’t the case with Sam. He remained very responsive and scheduled all my work efficiently. Jaime and Matthew did most of my installation and they were so friendly, arrived on time, cleaned up after each day’s work, and were communicative about the progress on the job. I haven’t had my city inspection yet, but I feel confident in the work they’ve done and in their promise to handle anything that may come up during inspection. I really appreciated the level of professionalism shown by Trio and I would recommend them to anyone needing HVAC work.read more
Marian RoughMarian Rough
18:46 25 Oct 23
Trio was amazing from start to finish. They provided us a complementary inspection the day after I... called. We received a very detailed quote listing each step. Our technician Cesar was extremely qualified, friendly, and timely. He made excellent recommendations for our issue and the repairs he made were perfect and exactly what we wanted. It was extremely easy to do business with him and I would recommend him to anyone.read more
Dylan ParsonsDylan Parsons
17:42 13 Oct 23
Trio
Bas BosBas Bos
17:31 13 Oct 23
Fely RodriguezFely Rodriguez
03:53 13 Oct 23
I called this company to diagnose the heater that is not working on the house that I'm selling in... Pacifica. The two gentlemen (Rafe & Junior) who came took time to assess the problem and fixed the heater. They look very professional and they make sure that they don't leave any mess in the property. I will highly recommend their service.read more
Haley FosterHaley Foster
19:57 10 Oct 23
I cannot recommend Trio Heating and Air more highly. We were so pleased with the professionalism,... care, knowledge, and excellent communication that we experienced. From scheduling our consultation, the consultation itself, to the actual installation of our system, every employee we worked with was so communicative, helpful, and knowledgeable. The technicians who installed our mini split system went above and beyond to ensure that all of our needs were not only met, but exceeded. The mini split system they installed works so well and perfectly meets our heating and air conditioning needs. We will absolutely be working with Trio Heating and Air Conditioning for any future HVAC needs we have.read more
Yossi VinogradYossi Vinograd
20:34 02 Oct 23
Maria CandidoMaria Candido
18:06 02 Oct 23
Thuy LyThuy Ly
20:24 26 Sep 23
Yesterday, Trio Heating and Air conducted an air duct cleaning at our house, and we are extremely... pleased with the outcome. They did airduct cleaning for our two systems, dryer vent cleaning, HVAC system purification and installation ActivePure" Air Purification. Jay and Peter, who handled the job, were exceptional. Their work was not only outstanding in quality but they also displayed excellent customer care skills. They exceeded our expectations, and we are thoroughly satisfied with their service. We wholeheartedly recommend them to our friends and acquaintances.read more
Hope WHope W
18:38 25 Sep 23
I had a great experience with PacificAir/Trio Heating & Air. They replaced our old HVAC with a... brand new electric system. Each technician was very knowledgeable, professional, they were always on time, friendly, and did a great job. I would definitely recommend them for your next project!read more
Adam SchadleAdam Schadle
15:39 22 Sep 23
Xiao BoXiao Bo
22:40 20 Sep 23
Jonathan TrJonathan Tr
20:36 20 Sep 23
Mikhail ViznyukMikhail Viznyuk
17:17 18 Sep 23
I received multiple quotes from various HVAC companies and chose Pacific Air to install a ductless... mini split. The preliminary onsite visit by Cesar was the most professional of the companies. By the end of his visit, we had a plan, estimated cost, and felt great about our move forward. He worked with our schedule, allowing us to do some preliminary steps necessary for the installation. Additionally, Cesar worked to reduce our overall cost by applying for rebates specific to our situation. Lastly, the installers themselves were able to do everything in less than 2 days and it turned out great and exactly to plan. During the installation, the installers were always asking if we were sure and were actively giving us different suggestions in case any of them were better than our plan. Turned out great and will definitely look forward to using Pacific Air in the future. Thanks!read more
Thom WalkerThom Walker
17:26 14 Sep 23
We had AC added to our existing 10 yr old furnace.While we had some hiccups in the actual... installation process, our project manager, Rafe, did an EXCELLENT job of following up on all the things that needed corrected quickly and in a timely manner. There was NO hesitation about fixing anything we were concerned with.In the end we had a well functioning AC unit.read more
Roberto ZanuttaRoberto Zanutta
16:10 13 Sep 23
KellyKelly
17:41 07 Sep 23
Rafe came to our house to give an estimate for air duct cleaning. He was unbelievably courteous,... respectful and answered not only the questions we had, but went above and beyond to help us solve several other problems we had in our house. We would absolutely recommend using him.read more
Cece MartignoniCece Martignoni
05:21 09 Aug 23
From the start, the introductory appointment to survey the situation was different than the three... other companies I called. Pacific Air was the only one who had a man put on his white body suit covering from head to toe and a mask and actually see for himself the extend of the work that would be needed in the crawl space. He checked out the ducting that had been destroyed by rats and even saw a water leak.All the ducting had to be replaced. The register vents were disinfected as well.The team was made up of Milton, Jay, Lalo and Hector. The team leader, Milton explained to all the workers how they were going to proceed before they went into the crawl space. Very organized and they systematically got the work done. Even the team leader was down under and making sure everything was done correctly. What a nice and diligent team! I can highly recommend Pacific Air with no reservation. Thank you Pacific Air for a job well done!!read more
Elayne GroechelElayne Groechel
18:42 28 Jul 23
My experience with PacificAirUSA has been satisfying, all expectations met, and pleasant... interactions. Rafe was thorough with his inspection and recommendations, Jay was fastidious is his repair and cleaning of our ducts. My son and I have asthma, this residential treatment was essential and well managed. Highly recommended.read more
Audrey SmithAudrey Smith
16:37 30 Jun 23
I have had an excellent experience talking about what is wrong with my current system. It was... reviewed and determined I need a new system. Within 2 hours I met with Cezar who did a thorough review and we discussed what I would like. An estimate with rebates was prepared and discussed with me. The install date is scheduled about 10 days out. Very responsive so far.read more
Danielle ClackDanielle Clack
21:07 20 Jun 23
The technician from PacificAir was able to correctly install a programmable thermostat after two... different technicians from two different companies could not. This technician was professional and informed me as to what exactly was going on. I'm glad I was able to schedule this company to send someone out that actually knew what they were doing. There have been no issues with the furnace or the thermostat since.read more
gloria nakamatsugloria nakamatsu
05:02 30 May 23
We had a heat pump system installed to replace our a/c and gas furnace. Thomas, who came to give... us an estimate was very informative and made sure we understood how a heat pump works. He helped us to make decisions about the installations that ended up reducing our cost and construction inconvenience. I did have to contact him twice about the status of our project, but he responded immediately each time. Hector and his team did a great job covering our wood floors, and were careful when removing the old equipment and bringing in the new equipment. Hector was definitely the team leader giving instructions to his team. They all worked diligently and completed what was supposed to be a 2 day job in one day. When Hector had to contact Thomas about an issue, Thomas responded and resolved the issue to our satisfaction. The team cleaned up inside and out when they were finished. Hector made sure my husband was able to connect the new Nest thermostat they installed to the internet. There was a problem getting it connected, but Hector wanted to give it one more attempt. We figured out the problem and he was able to get the Nest connected. We are very pleased with the installation. We hope the final inspection and permit goes as well.read more
Maurizio MacinaMaurizio Macina
22:22 24 May 23
Hector y Osvaldo just did finish the heating furnace, they did absolutely professional work I will... them recommend. To others peopleread more
Steven WangSteven Wang
20:07 20 May 23
I recently did a furnace, duct, and thermostat replacement project in my home. The entire process... was smooth, professional, and the results meet my expectations very well.The team of professionals who handled the project were outstanding. They were knowledgeable, experienced, and dedicated to providing the best possible service. The furnace replacement itself was a significant improvement over my old, outdated system.The new thermostat has added a whole new level of convenience and control to my heating and cooling system. My wife especially likes the remote-control functions of Nest, the mobile app operations are intuitive and well implemented.Not only has this project transformed my home's comfort and energy efficiency, but it has also provided me with peace of mind. The upgraded system is backed by warranties, ensuring that any potential issues will be promptly addressed.In conclusion, the furnace, duct, and thermostat replacement project I undertook was an absolute success. From start to finish, the experience was excellent, and the results have been outstanding. The enhanced comfort, energy efficiency, and improved air quality have made a noticeable difference in my everyday life. If you're looking to upgrade your home's heating and cooling system, I wholeheartedly recommend considering a similar project. It's an investment that pays off in terms of comfort, savings, and overall well-being.read more
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